IT MANAGEMENT
LibraryIQ IT Management is comprehensive and inclusive of library-specific services, as well as industry-leading IT management and implementation of best practices.
General IT
Connectivity - bandwidth, uptime, intranet/LAN
Cloud Services - Amazon Web Services (AWS)
Compliance - Children’s Internet Protection Act (CIPA)/eRate
Security - intrusion/threat monitoring & detection, virus, malware and ransomware remediation, system and server backup, and audit
Hardware & Software - configuration, onsite and remote installation and maintenance, licensing (usage & expiration), lifecycle management, and inventory. Includes discounted pricing based on negotiated national purchasing from major vendors
Network Integration - Active Directory with group policy management
Support - help desk, troubleshooting, SLAs for escalation and time to resolution, and 12/7/365 phone support
Library-Specific IT
Integrated Library System (ILS) - Polaris management
Emerging Library Technologies - makerspace, podcasting, and virtual and alternate reality
Technology Strategic Planning - comply with existing Technology Plan or develop new plan based on assessment of current infrastructure, processes, and goals
Onsite Personnel - technicians for patron and staff support and training
Remote IT Support Team - higher-level support team access