IT MANAGEMENT
Deliver emerging technology that meets patron needs.
LibraryIQ focuses on quality of service, efficiency, and strategy to provide IT solutions that are streamlined, optimized, and tailored to community needs and desires.
The result? Better technology performance, simpler technology management, and stronger community service.
LibraryIQ IT Management is comprehensive and inclusive of library-specific services, as well as industry-leading IT management and implementation of best practices.
General IT
Connectivity - bandwidth, uptime, intranet/LAN
Cloud Services - Amazon Web Services (AWS)
Compliance - Children’s Internet Protection Act (CIPA)/eRate
Security - intrusion/threat monitoring & detection, virus, malware and ransomware remediation, system and server backup, and audit
Hardware & Software - configuration, onsite and remote installation and maintenance, licensing (usage & expiration), lifecycle management, and inventory. Includes discounted pricing based on negotiated national purchasing from major vendors
Network Integration - Active Directory with group policy management
Support - help desk, troubleshooting, SLAs for escalation and time to resolution, and 12/7/365 phone support
Library-Specific IT
Integrated Library System (ILS) - Polaris management
Emerging Library Technologies - makerspace, podcasting, and virtual and alternate reality
Technology Strategic Planning - comply with existing Technology Plan or develop new plan based on assessment of current infrastructure, processes, and goals
Onsite Personnel - technicians for patron and staff support and training
Remote IT Support Team - higher-level support team access
WHY IQ?
We’re Data-Driven
LibraryIQ uses data, not instinct, to inform the most critical decisions at your library. When decisions are backed by data, you can feel confident that you’re supporting the community’s needs.
We Know Libraries
LibraryIQ IT professionals are experts in all areas of library information technology with combined experience of more than 150 years working in and with libraries. Mastery of library technology goes hand in hand with deep understanding of IT best practices and emerging trends and library stakeholder, staff, and patron needs.