Introducing Incidents
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Incidents helps libraries capture, understand, and respond to events that affect staff, patrons, facilities, services, and technology.
What Happens in a Library Matters
A staff member is injured.
A behavioral situation escalates.
A building issue impacts service.
A computer goes down.
Incidents gives libraries an easy way to record what happened, share context, recognize patterns, and respond proactively.
Visibility Across Your Library
A centralized, searchable record of significant events across your library, designed to create visibility, support staff, and inform better decisions.
Document and understand events like:
Safety and behavioral situations
Staff or patron injuries
HR-related incidents
Facilities and building concerns
Technology issues
All in one secure place - with shared information across branches.
Why You'll Love Incidents
Flexible & Customizable
Create custom incident types and fields that reflect the needs of your library.
Pattern Awareness
Identify trends by incident type, location, person, and more to inform staffing decisions, training needs, patron support, and security planning.
Smart Notifications
Trigger automated email alerts based on incident type or severity, so the right people are informed at the right time.
System-Wide Visibility
See incidents across all locations with role-based access for frontline staff, supervisors, and leadership.
Trauma-Aware Reporting
Give staff space to document issues, flag traumatic events, and record how incidents affected them.
Searchable History
Maintain a centralized, searchable record of incidents for internal review and required reporting to stakeholders.
Designed by Librarians, for Librarians
Administration & Leadership
System-wide visibility into incidents and trends enable confident decision-making and resource planning. Incident data supports budgeting, staffing, and conversations with stakeholders.
Supervisors & Managers
See incidents across locations to identify recurring patterns and support consistent reporting. Understand when staff may need check-ins, support, or additional resources.
Frontline Staff
Record events in a clear, consistent way and know it will be visible and taken seriously. Incidents creates a shared understanding that supports safer spaces for both staff and patrons.
Why IQ Incidents
Incidents is powered by OrangeBoy, a solution trusted by libraries for years to track and analyze incidents.
Now part of the LibraryIQ Platform, incident data lives alongside the rest of your library’s data to help staff confidently tackle day-to-day operations and drive greater impact.